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A:
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小姐，昨天我在你这里买的手机，今天早上就不能开机了。
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xiǎojie, zuótiān wǒ zài nǐ zhèlǐ mǎi de shǒujī, jīntiān zǎoshang jiù bùnéng kāijī le.
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Miss, I bought this cell phone here yesterday, and then since this morning I can't get it to turn on.
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B:
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我看看。你有没有给手机充电？
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wǒ kàn kan. nǐ yǒu méi yǒu gěi shǒujī chōngdiàn?
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Let me take a look. Did you charge the cell phone?
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A:
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那当然，而且我按你说的，第一次充电足足充了12个小时。
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nà dāngrán, érqiě wǒ àn nǐ shuō de, dì yī cì chōngdiàn zúzú chōng le shíèr ge xiǎoshí.
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Yeah, of course! And I did what you said, charging it for a full 12 hours the first time.
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B:
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那会不会电池装反了？
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nà huì bu huì diànchí zhuāng fǎn le?
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Then could you have put the battery in upside backwards?
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A:
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我连电池都没取下来过，怎么可能装反？
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wǒ lián diànchí dōu méi qǔ xiàlái guo, zěnme kěnéng zhuāng fǎn?
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I never even took the battery out. How could I have put it in backwards?
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B:
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但是试机的时候都是好的，你也确认了。
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dànshì shìjī de shíhou dōu shì hǎo de, nǐ yě quèrèn le.
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But when we tested the phone it was fine. You confirmed it.
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A:
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可是今天就是开不了机。你说，该怎么办吧。
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kěshì jīntiān jiùshì kāibùliǎo jī. nǐ shuō, gāi zěnme bàn ba.
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Yes, but today it won't turn on. Tell me what I should do.
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B:
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那你只有拿到厂家去鉴定一下了。
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nà nǐ zhǐyǒu ná dào chǎngjiā qù jiàndìng yīxià le.
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Then you'll have to take it to the manufacturer to determine the problem.
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A:
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买的时候你们不是说，不满意7天内退货吗？我现在很不满意，要退货。
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mǎi de shíhou nǐmen bùshì shuō, bù mǎnyì qī tiān nèi tuìhuò ma? wǒ xiànzài hěn bù mǎnyì, yào tuìhuò.
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When I bought it, didn't you say that unsatisfied customers can get a refund within the first seven days? I'm very unsatisfied right now, and I want a refund.
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B:
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这个要按规定办，而且是有流程的。
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zhè ge yào àn guīdìng bàn, érqiě shì yǒu liúchéng de.
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This has to be done according to the rules, and there's a procedure for it.
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A:
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那你们这种服务口号不是白喊了吗？说了又做不到。
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nà nǐmen zhèzhǒng fúwù kǒuhào bùshì bái hǎn le ma? shuō le yòu zuò bu dào.
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Then isn't your service slogan totally meaningless? You say it, but then don't do it.
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B:
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先生，你这个手机必须先鉴定，然后我们再决定是退还是换。
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xiānsheng, nǐ zhè ge shǒujī bìxū xiān jiàndìng, ránhòu wǒmen zài juédìng shì tuì háishi huàn.
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Sir, this cell phone must first be inspected, after which we can decide whether to give a refund or a replacement.
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A:
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你这是什么态度啊，顾客是上帝，你知不知道？
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nǐ zhè shì shénme tàidu a, gùkè shì shàngdì, nǐ zhī bu zhīdào?
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What kind of attitude is that? The customer is god. Don't you know that?
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B:
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不好意思，我是无神论者。
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bùhǎoyìsi, wǒ shì wúshénlùn zhě.
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I'm sorry, but I'm an atheist.
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A:
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哦，那你们是想推脱责任？毛主席说过“哪里有压迫，哪里就有反抗！”
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ò, nà nǐmen shì xiǎng tuītuō zérèn? Máo zhǔxí shuō guo" nǎli yǒu yāpò, nǎli jiù yǒu fǎnkàng!”
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Oh, so you're trying to shirk your responsibilities? Chairman Mao said, "wherever there is oppression, there will be resistance!"
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B:
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现在是胡主席领导。
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xiànzài shì Hú zhǔxí lǐngdǎo.
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But now Chairman Hu is in charge.
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A:
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反正你们要给我个说法，我们消费者权益到哪儿去了。
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fǎnzhèng nǐmen yào gěi wǒ ge shuōfa, wǒmen xiāofèizhě quányì dào nǎr qù le.
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Anyway, you owe me an explanation. What happened to our consumer rights?
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B:
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先生，我们是商家。请你不要在这里喧哗，影响我们营业。
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xiānsheng, wǒmen shì shāngjiā. qǐng nǐ bù yào zài zhèlǐ xuānhuá, yǐngxiǎng wǒmen yíngyè.
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Sir, we're a retailer. Please don't cause a scene here. It affects our business.
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A:
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你别忘了，明天是三一五，消费者权益日。我要到电视、电台、报纸、网络上曝光你们。
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nǐ bié wàng le, míngtiān shì sānyāowǔ, xiāofèizhě quányì rì. wǒ yào dào diànshì、 diàntái、 bàozhǐ、 wǎngluò shàng bàoguāng nǐmen.
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Don't forget: tomorrow is March 15th, Consumer Rights Day. I'm going to expose you on TV, on the radio, in newspapers, and online.
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B:
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这样吧，先生，我打个电话问一下经理，看这事如何处理。
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zhèyàng ba, xiānsheng, wǒ dǎ ge diànhuà wèn yīxià jīnglǐ, kàn zhè shì rúhé chǔlǐ.
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How about this, sir. I'll make a call and ask my manager how to handle this matter.
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A:
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你早该这样了，害我说了那么多话，先给我一杯水。
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nǐ zǎo gāi zhèyàng le, hài wǒ shuō le nàme duō huà, xiān gěi wǒ yī bēi shuǐ.
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You should have done that a long time ago! You've made me go on and on... first give me some water.
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