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A:
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我前几天在你们网站订了一张机票，现在行程变了，我想退票。
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wǒ qiánjǐtiān zài nǐmen wǎngzhàn dìng le yī zhāng jīpiào, xiànzài xíngchéng biàn le, wǒ xiǎng tuì piào.
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I booked a plane ticket on your website a few days ago. My itinerary has changed so I would like to get a refund.
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B:
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你是用哪个手机号码订的？
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nǐ shì yòng nǎ ge shǒujī hàomǎ dìng de?
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What cell phone number did you use to book it?
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A:
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13918764196。
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yāosānjiǔ yāobāqīliù sìyāojiǔliù.
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13918764196.
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B:
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是北京飞上海的航班，对吧？
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shì Běijīng fēi Shànghǎi de hángbān, duìba?
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It's a flight from Beijing to Shanghai, right?
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A:
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对。
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duì.
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Right.
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B:
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退票要收手续费，是机票价格的百分之二十。
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tuìpiào yào shōu shǒuxùfèi, shì jīpiào jiàgé de bǎifēnzhī èrshí.
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Refunding a ticket requires a processing fee. It's 20 percent of the ticket price.
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A:
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哦。
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o.
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Oh.
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B:
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那帮您退了？
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nà bāng nín tuì le?
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Should I refund it for you?
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A:
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好。大概几天能收到退款？
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hǎo. dàgài jǐ tiān néng shōudào tuìkuǎn?
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Yes. About how many days will it take to receive my refund?
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B:
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您是用信用卡支付的吗？
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nín shì yòng xìnyòngkǎ zhīfù de ma?
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Did you use a credit card to purchase it?
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A:
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嗯。
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ng4.
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Yes.
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B:
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那一般要三到五个工作日。
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nà yībān yào sān dào wǔ ge gōngzuòrì.
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It normally takes three to five business days.
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A:
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好，谢谢。
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hǎo, xièxie.
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OK. Thank you.
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