| A: | 我前几天在你们网站订了一张机票，现在行程变了，我想退票。 |
| wǒ qiánjǐtiān zài nǐmen wǎngzhàn dìng le yī zhāng jīpiào, xiànzài xíngchéng biàn le, wǒ xiǎng tuì piào. |
| I booked a plane ticket on your website a few days ago. My itinerary has changed so I would like to get a refund. |
| B: | 你是用哪个手机号码订的？ |
| nǐ shì yòng nǎ ge shǒujī hàomǎ dìng de? |
| What cell phone number did you use to book it? |
| A: | 13918764196。 |
| yāosānjiǔ yāobāqīliù sìyāojiǔliù. |
| 13918764196. |
| B: | 是北京飞上海的航班，对吧？ |
| shì Běijīng fēi Shànghǎi de hángbān, duìba? |
| It's a flight from Beijing to Shanghai, right? |
| A: | 对。 |
| duì. |
| Right. |
| B: | 退票要收手续费，是机票价格的百分之二十。 |
| tuìpiào yào shōu shǒuxùfèi, shì jīpiào jiàgé de bǎifēnzhī èrshí. |
| Refunding a ticket requires a processing fee. It's 20 percent of the ticket price. |
| A: | 哦。 |
| o. |
| Oh. |
| B: | 那帮您退了？ |
| nà bāng nín tuì le? |
| Should I refund it for you? |
| A: | 好。大概几天能收到退款？ |
| hǎo. dàgài jǐ tiān néng shōudào tuìkuǎn? |
| Yes. About how many days will it take to receive my refund? |
| B: | 您是用信用卡支付的吗？ |
| nín shì yòng xìnyòngkǎ zhīfù de ma? |
| Did you use a credit card to purchase it? |
| A: | 嗯。 |
| ng4. |
| Yes. |
| B: | 那一般要三到五个工作日。 |
| nà yībān yào sān dào wǔ ge gōngzuòrì. |
| It normally takes three to five business days. |
| A: | 好，谢谢。 |
| hǎo, xièxie. |
| OK. Thank you. |