| A: | 有人吗？送货的。 |
| yǒu rén ma? sònghuò de. |
| Anyone here? I'm delivering goods. |
| B: | 来了。 |
| lái le. |
| Coming. |
| A: | 这是你的衣服。检查一下再签字。 |
| zhè shì nǐ de yīfu. jiǎnchá yīxià zài qiānzì. |
| This is your clothing. Check it and then sign your name. |
| B: | 啊呀，怎么是小号的？我要大号的。 |
| āyā, zěnme shì xiǎohào de? wǒ yào dàhào de. |
| Oh no. Why is it a small? I wanted a large. |
| A: | 你打电话给客服吧。 |
| nǐ dǎ diànhuà gěi kèfú ba. |
| Give customer service a call. |
| B: | 喂，我在你们网站买了一件衣服。买的是大号，但是你们送了小号。 |
| wéi, wǒ zài nǐmen wǎngzhàn mǎi le yī jiàn yīfu. mǎi de shì dàhào, dànshì nǐmen sòng le xiǎohào. |
| Hello, I bought a piece of clothing on your website. I bought a large, but you delivered a small. |
| C: | 先生，请给我订单号。 |
| xiānsheng, qǐng gěi wǒ dìngdān hào. |
| Sir, please give me your order number. |
| B: | C576942。 |
| C wǔ qī liù jiǔ sì èr. |
| C576942. |
| C: | 先生，对不起。是我们的错误。 |
| xiānsheng, duìbuqǐ. shì wǒmen de cuòwù. |
| Sorry, sir. It's our mistake. |
| B: | 我要换一件。 |
| wǒ yào huàn yī jiàn. |
| I want to exchange it. |
| C: | 不好意思，大号的没货了。 |
| bùhǎoyìsi, dàhào de méi huò le. |
| Sorry, we're out of larges. |
| B: | 那怎么办? |
| nà zěnme bàn? |
| Then what should we do? |
| C: | 非常抱歉，我们会给您退款。 |
| fēicháng bàoqiàn, wǒmen huì gěi nín tuìkuǎn. |
| Our sincerest apologies. We'll give you a refund. |