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A:
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有人吗？送货的。
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yǒu rén ma? sònghuò de.
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Anyone here? I'm delivering goods.
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B:
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来了。
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lái le.
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Coming.
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A:
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这是你的衣服。检查一下再签字。
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zhè shì nǐ de yīfu. jiǎnchá yīxià zài qiānzì.
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This is your clothing. Check it and then sign your name.
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B:
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啊呀，怎么是小号的？我要大号的。
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āyā, zěnme shì xiǎohào de? wǒ yào dàhào de.
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Oh no. Why is it a small? I wanted a large.
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A:
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你打电话给客服吧。
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nǐ dǎ diànhuà gěi kèfú ba.
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Give customer service a call.
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B:
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喂，我在你们网站买了一件衣服。买的是大号，但是你们送了小号。
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wéi, wǒ zài nǐmen wǎngzhàn mǎi le yī jiàn yīfu. mǎi de shì dàhào, dànshì nǐmen sòng le xiǎohào.
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Hello, I bought a piece of clothing on your website. I bought a large, but you delivered a small.
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C:
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先生，请给我订单号。
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xiānsheng, qǐng gěi wǒ dìngdān hào.
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Sir, please give me your order number.
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B:
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C576942。
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C wǔ qī liù jiǔ sì èr.
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C576942.
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C:
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先生，对不起。是我们的错误。
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xiānsheng, duìbuqǐ. shì wǒmen de cuòwù.
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Sorry, sir. It's our mistake.
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B:
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我要换一件。
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wǒ yào huàn yī jiàn.
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I want to exchange it.
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C:
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不好意思，大号的没货了。
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bùhǎoyìsi, dàhào de méi huò le.
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Sorry, we're out of larges.
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B:
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那怎么办?
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nà zěnme bàn?
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Then what should we do?
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C:
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非常抱歉，我们会给您退款。
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fēicháng bàoqiàn, wǒmen huì gěi nín tuìkuǎn.
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Our sincerest apologies. We'll give you a refund.
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