Intermediate - Computer Problems and Tech Support (C1336)

A:  玲玲,你的网速慢不慢?
Língling, nǐ de wǎngsù màn bu màn?
Lingling, is your internet speed slow?
B:  还好。
hái hǎo.
It's not bad.
A:  那我的怎么这么慢?什么网页都打不开。
nà wǒ de zěnme zhème màn? shénme wǎngyè dōu dǎ bu kāi.
Then how is mine so slow? I can't open any websites.
B:  你是不是打开了很多?
nǐ shì bu shì dǎkāi le hěn duō?
Is it because you opened a whole bunch?
A:  不会啊,就两个。咦,鼠标也动不了了。
bùhuì a, jiù liǎng ge. yí, shǔbiāo yě dòng bu liǎo le.
No way, only two. Ah, my mouse won't move either.
B:  你叫技术部的人帮你看看吧。
nǐ jiào jìshùbù de rén bāng nǐ kàn kan ba.
Call the tech department and have them come take a look for you.
A:  嗯。我去找他们。
ng4. wǒ qù zhǎo tāmen.
Yeah, I'll go get them.
C:  什么问题?
shénme wèntí?
What's the problem?
A:  你看,鼠标动不了了。
nǐ kàn, shǔbiāo dòng bu liǎo le.
Look, my mouse is stuck.
C:  死机了!你重启一下。
sǐjī le! nǐ chóngqǐ yīxià.
The computer froze! Restart it.
A:  哦。最近我的电脑经常死机。网页也打不开。
ò. zuìjìn wǒ de diànnǎo jīngcháng sǐjī. wǎngyè yě dǎ bu kāi.
Okay. My computer often freezes these days. Also, I can't open any websites.
C:  我帮你看看。
wǒ bāng nǐ kàn kan.
I'll take a look for you.
A:  对了,有时候还会出来一些乱七八糟的网页。
duì le, yǒushíhou hái huì chūlái yīxiē luànqībāzāo de wǎngyè.
That's right. Also, sometimes some random websites pop-up.
C:  那你可能中毒了。先杀杀毒。
nà nǐ kěnéng zhòngdú le. xiān shā sha dú.
Then it might be that you have a virus. First, remove the viruses.
C:  天啊,900个病毒!哎,真是服了你了。
tiān a, jiǔ bǎi ge bìngdú! ài, zhēnshì fú le nǐ le.
Geez, 900 viruses! Wow, you really are something else.
A:  那现在怎么办?
nà xiànzài zěnme bàn?
Well, what are we going to do now?
C:  最好的办法就是重装系统。
zuì hǎo de bànfǎ jiùshì chóngzhuāng xìtǒng.
It'd be best to just reinstall the operating system.

Key Vocabulary

网速wǎngsùinternet speed
网页wǎngyèwebpage
打开dǎkāito open
打不开dǎ bu kāito be unable to open
鼠标shǔbiāocomputer mouse
动不了dòng bu liǎoto be unable to move
技术部jìshùbùtech department
死机sǐjīto freeze [computer]
重启chóngqǐto restart a device
有时候yǒushíhousometimes
乱七八糟luànqībāzāoin a mess
中毒zhòngdúto be poisoned
杀毒shādúto get rid of a virus
病毒bìngdúvirus
办法bànfǎsolution
重装chóngzhuāngto reinstall
系统xìtǒngsystem

Supplementary Vocabulary

开机kāijīto turn on a machine
关机guānjīto turn off a machine
毛病máobìngmishap, trouble
杀毒软件shādú ruǎnjiànantivirus software
网络wǎngluònetwork

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