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A
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你好，我的手机丢了，该怎么办？
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nǐhǎo, wǒ de shǒujī diū le , gāi zěnme bàn?
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Hello, I lost my cell phone. What should I do?
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B
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先把卡号挂失吧。如果还想用这个号，就补办一张。手机密码是多少？
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xiān bǎ kǎhào guàshī ba. rúguǒ hái xiǎng yòng zhè ge hào, jiù bǔbàn yī zhāng. shǒujī mìmǎ shì duōshǎo?
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First report the lost number. If you still want to use this number, then you can reapply for it. What is your cell phone password?
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A
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不记得了。
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bù jìde le .
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I can't remember.
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B
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卡是用本人身份证办理的吗？
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kǎ shì yòng běnrén shēnfènzhèng bànlǐ de ma?
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Did you use your own ID card to apply for the SIM card?
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A
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不是。我是在小店买的，不用身份证。
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bù shì. wǒ shì zài xiǎodiàn mǎi de, bùyòng shēnfènzhèng.
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No. I bought it in a small shop. I didn't need an ID card.
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B
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那你有密码卡吗？
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nà nǐ yǒu mìmǎ kǎ ma?
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Then, do you have the password card?
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A
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密码卡？没有。
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mìmǎ kǎ? méiyǒu.
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Password card? No.
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B
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那我们没办法帮你挂失。
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nà wǒmen méi bànfǎ bāng nǐ guàshī.
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Then there is no way we can help you.
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A
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啊？那小偷可以用我的卡？
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ǎ? nà xiǎotōu kěyǐ yòng wǒ de kǎ?
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Huh? Then the thief can use my SIM card?
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B
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对。您的心情我理解，但没有密码，我也没办法。
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duì. nín de xīnqíng wǒ lǐjiě, dàn méiyǒu mìmǎ, wǒ yě méi bànfǎ.
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Yes. I understand how you feel, but if you don't have the password, there's nothing I can do.
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A
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那我充的钱、卡里的信息都没了？
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nà wǒ chōng de qián, kǎ li de xìnxī dōu méi le ?
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So the money I put on the card, all the information on the card--it's all gone?
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B
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这样吧，你填一下这张表，填对了也可以拿回密码。
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zhèyàng ba, nǐ tián yīxià zhè zhāng biǎo, tián duì le yě kěyǐ náhuí mìmǎ.
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How about this--fill out this form. If you fill it out correctly, you can get back your password.
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A
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啊，这么多东西，我怎么想得起来？
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ǎ, zhème duō dōngxi, wǒ zěnme xiǎng de qǐlai?
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Huh? All of these things--how can I remember them all?
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B
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所以说，买了卡，最好来营业厅做个实名登记。
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suǒyǐ shuō, mǎi le kǎ, zuìhǎo lái yíngyètīng zuò ge shímíng dēngjì.
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That's why I said, when you buy a card, it's best to come to the company offices and formally register your name.
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A
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唉！
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āi!
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Ah.
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