| A | 你好，我的手机丢了，该怎么办？ |
| nǐhǎo, wǒ de shǒujī diū le , gāi zěnme bàn? |
| Hello, I lost my cell phone. What should I do? |
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| B | 先把卡号挂失吧。如果还想用这个号，就补办一张。手机密码是多少？ |
| xiān bǎ kǎhào guàshī ba. rúguǒ hái xiǎng yòng zhè ge hào, jiù bǔbàn yī zhāng. shǒujī mìmǎ shì duōshǎo? |
| First report the lost number. If you still want to use this number, then you can reapply for it. What is your cell phone password? |
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| A | 不记得了。 |
| bù jìde le . |
| I can't remember. |
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| B | 卡是用本人身份证办理的吗？ |
| kǎ shì yòng běnrén shēnfènzhèng bànlǐ de ma? |
| Did you use your own ID card to apply for the SIM card? |
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| A | 不是。我是在小店买的，不用身份证。 |
| bù shì. wǒ shì zài xiǎodiàn mǎi de, bùyòng shēnfènzhèng. |
| No. I bought it in a small shop. I didn't need an ID card. |
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| B | 那你有密码卡吗？ |
| nà nǐ yǒu mìmǎ kǎ ma? |
| Then, do you have the password card? |
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| A | 密码卡？没有。 |
| mìmǎ kǎ? méiyǒu. |
| Password card? No. |
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| B | 那我们没办法帮你挂失。 |
| nà wǒmen méi bànfǎ bāng nǐ guàshī. |
| Then there is no way we can help you. |
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| A | 啊？那小偷可以用我的卡？ |
| ǎ? nà xiǎotōu kěyǐ yòng wǒ de kǎ? |
| Huh? Then the thief can use my SIM card? |
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| B | 对。您的心情我理解，但没有密码，我也没办法。 |
| duì. nín de xīnqíng wǒ lǐjiě, dàn méiyǒu mìmǎ, wǒ yě méi bànfǎ. |
| Yes. I understand how you feel, but if you don't have the password, there's nothing I can do. |
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| A | 那我充的钱、卡里的信息都没了？ |
| nà wǒ chōng de qián, kǎ li de xìnxī dōu méi le ? |
| So the money I put on the card, all the information on the card--it's all gone? |
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| B | 这样吧，你填一下这张表，填对了也可以拿回密码。 |
| zhèyàng ba, nǐ tián yīxià zhè zhāng biǎo, tián duì le yě kěyǐ náhuí mìmǎ. |
| How about this--fill out this form. If you fill it out correctly, you can get back your password. |
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| A | 啊，这么多东西，我怎么想得起来？ |
| ǎ, zhème duō dōngxi, wǒ zěnme xiǎng de qǐlai? |
| Huh? All of these things--how can I remember them all? |
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| B | 所以说，买了卡，最好来营业厅做个实名登记。 |
| suǒyǐ shuō, mǎi le kǎ, zuìhǎo lái yíngyètīng zuò ge shímíng dēngjì. |
| That's why I said, when you buy a card, it's best to come to the company offices and formally register your name. |
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| A | 唉！ |
| āi! |
| Ah. |
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