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A:
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欢迎致电海尔维修热线，请问有什么可以帮您的吗？
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huānyíng zhìdiàn hǎiěr wéixiū rèxiàn, qǐngwèn yǒu shénme kěyǐ bāng nín de ma?
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Welcome to the Haier Repair Hotline. What can I help you with?
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B:
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我家的洗衣机坏了，能派人来修吗？
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wǒ jiā de xǐyījī huài le, néng pài rén lái xiū ma?
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My washing machine is broken. Can you send someone to come fix it?
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A:
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请问出现了什么问题？
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qǐngwèn chūxiàn le shénme wèntí?
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May I ask what problem you're having?
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B:
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最近总是发出很奇怪的声音。
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zuìjìn zǒngshì fāchū hěn qíguài de shēngyīn.
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It's been making very strange sounds recently.
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A:
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在保修期内吗？
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zài bǎoxiū qī nèi ma?
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Is it under warranty?
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B:
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应该超过了。
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yīnggāi chāoguò le.
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It should have expired already.
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A:
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您是什么时候购买的？
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nín shì shénme shíhou gòumǎi de?
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When did you buy it?
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B:
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四五年前吧，大概是09年的时候买的。
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sì wǔ nián qián ba, dàgài shì líng jiǔ nián de shíhou mǎi de.
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Four or five years ago, maybe. It was around 2009 when I bought it.
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A:
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您明天下午在家吗？我帮您安排师傅上门维修。
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nín míngtiān xiàwǔ zài jiā ma? wǒ bāng nín ānpái shīfu shàngmén wéixiū.
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Will you be at home tomorrow? I can arrange for a repairman to come to your house to fix it.
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B:
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白天不行，我要上班的。明天晚上可以吗？
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báitiān bùxíng, wǒ yào shàngbān de. míngtiān wǎnshang kěyǐ ma?
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I can't do it during the day. I need to work. Is tomorrow evening okay?
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A:
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五点到七点可以。七点以后师傅要下班了。
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wǔ diǎn dào qī diǎn kěyǐ. qī diǎn yǐhòu shīfu yào xiàbān le.
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From 5pm to 7pm is okay. After 7pm, the repairman gets off of work.
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B:
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我六点能到家，就帮我安排六点的吧。
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wǒ liù diǎn néng dào jiā, jiù bāng wǒ ānpái liù diǎn de ba.
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I can be at home at 6pm. How about you book it for me for 6pm?
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A:
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好的。您的洗衣机型号是什么？
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hǎo de. nín de xǐyījī xínghào shì shénme?
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Okay. What model is your washing machine?
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B:
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等一下，我看看说明书。是WM03X478。
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děng yīxià, wǒ kàn kan shuōmíngshū. shì WM líng sān X sì qī bā.
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Just a moment. I'll take a look at the instruction manual. It's WM03X478.
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A:
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没有这个型号。
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méiyǒu zhè gè xínghào.
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We don't have that model.
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