Intermediate - Computer Problems and Tech Support (C1336)

A: 玲玲,你的网速慢不慢?
Língling, nǐ de wǎngsù màn bu màn?
Lingling, is your internet speed slow?
B: 还好。
hái hǎo.
It's not bad.
A: 那我的怎么这么慢?什么网页都打不开。
nà wǒ de zěnme zhème màn? shénme wǎngyè dōu dǎ bu kāi.
Then how is mine so slow? I can't open any websites.
B: 你是不是打开了很多?
nǐ shì bu shì dǎkāi le hěn duō?
Is it because you opened a whole bunch?
A: 不会啊,就两个。咦,鼠标也动不了了。
bùhuì a, jiù liǎng ge. yí, shǔbiāo yě dòng bu liǎo le.
No way, only two. Ah, my mouse won't move either.
B: 你叫技术部的人帮你看看吧。
nǐ jiào jìshùbù de rén bāng nǐ kàn kan ba.
Call the tech department and have them come take a look for you.
A: 嗯。我去找他们。
ng4. wǒ qù zhǎo tāmen.
Yeah, I'll go get them.
C: 什么问题?
shénme wèntí?
What's the problem?
A: 你看,鼠标动不了了。
nǐ kàn, shǔbiāo dòng bu liǎo le.
Look, my mouse is stuck.
C: 死机了!你重启一下。
sǐjī le! nǐ chóngqǐ yīxià.
The computer froze! Restart it.
A: 哦。最近我的电脑经常死机。网页也打不开。
ò. zuìjìn wǒ de diànnǎo jīngcháng sǐjī. wǎngyè yě dǎ bu kāi.
Okay. My computer often freezes these days. Also, I can't open any websites.
C: 我帮你看看。
wǒ bāng nǐ kàn kan.
I'll take a look for you.
A: 对了,有时候还会出来一些乱七八糟的网页。
duì le, yǒushíhou hái huì chūlái yīxiē luànqībāzāo de wǎngyè.
That's right. Also, sometimes some random websites pop-up.
C: 那你可能中毒了。先杀杀毒。
nà nǐ kěnéng zhòngdú le. xiān shā sha dú.
Then it might be that you have a virus. First, remove the viruses.
C: 天啊,900个病毒!哎,真是服了你了。
tiān a, jiǔ bǎi ge bìngdú! ài, zhēnshì fú le nǐ le.
Geez, 900 viruses! Wow, you really are something else.
A: 那现在怎么办?
nà xiànzài zěnme bàn?
Well, what are we going to do now?
C: 最好的办法就是重装系统。
zuì hǎo de bànfǎ jiùshì chóngzhuāng xìtǒng.
It'd be best to just reinstall the operating system.

Key Vocabulary

网速 wǎngsù internet speed
网页 wǎngyè webpage
打开 dǎkāi to open
打不开 dǎ bu kāi to be unable to open
鼠标 shǔbiāo computer mouse
动不了 dòng bu liǎo to be unable to move
技术部 jìshùbù tech department
死机 sǐjī to freeze [computer]
重启 chóngqǐ to restart a device
有时候 yǒushíhou sometimes
乱七八糟 luànqībāzāo in a mess
中毒 zhòngdú to be poisoned
杀毒 shādú to get rid of a virus
病毒 bìngdú virus
办法 bànfǎ solution
重装 chóngzhuāng to reinstall
系统 xìtǒng system

Supplementary Vocabulary

开机 kāijī to turn on a machine
关机 guānjī to turn off a machine
毛病 máobìng mishap, trouble
杀毒软件 shādú ruǎnjiàn antivirus software
网络 wǎngluò network

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