Global View - Booking A Hotel Room (C0344)

A:	Madison Suites, how may I help you?

B:	Yes, I'm calling from Mexico. I will be in town next week and would like to know if you have availability.

B:	OK ma’am, can you tell me the date you expect to check in?

A:	Yes, July ninth. I will be there for seven nights.

B:	We have a junior single suite or a superior double suite available for those dates.

A:	What’s the difference?

B:	The junior suite is smaller and has one twin bed, while the superior suite has a double bed and mini-bar.

A:	OK, I would like to reserve the superior suite. Is breakfast included?

B:	Yes, a buffet breakfast is served every morning. I will need your name and your credit card details in order to complete the reservation.

A:	Sure, my credit card number is...

Key Vocabulary

buffet		a meal laid out on a table or sideboard so that guests may serve themselves
reservation		an arrangement to secure accommodations at a restaurant or hotel
availablity		the quality of being at hand when needed
check in		confirm details at at front desk
superior		better than others
suite		a connected series of rooms to be used together
reserve		to keep back or save for future use

room service		Food and beverages served to a guest in his or her hotel room.
concierge		some one who handles luggage and mail, makes reservations, and arranges tours
maid		A woman servant employed in cleaning.
chauffeur		To serve as a driver for another person