Daily Life - Returning A Product (C0299)

A:	Hi I would like to return this TV.

B:	Sure, do you have the receipt?

A:	Yeah here you go. Actually I also want to return this keyboard.

B:	Ok, may I ask what is the reason for returning these products?

A::	The TV flickers a lot when I am watching a movie and at times the image is not very clear.

B:	I see, and what about the keyboard?

A:	I spilled some coffee on it and now it won’t work.

B:	I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

A:	Fine! I don’t know why they make these things so delicate anyways.

Key Vocabulary

receipt		a piece of paper that proves you bought something
return		go back to the original place
keyboard		controller device for computer
product		things that a company makes or sells
flicker		to move to and fro; vibrate; quiver
spill		to cause or allow to run or fall from a container
exchange		give something and receive something in return
defective		having a mistake or error
refund		to get your money back
delicate		fragile; easily damaged

complaint		an expression of discontent
invoice		a document issued by a seller to a buyer showing the goods or services supplied and money due
policy		a plan of action adopted or pursued by an individual, government, party, business
quality		degree or standard of excellence
warranty		guarantee given to the purchaser by the dealer, manufacturer will make repairs or replace defective parts free of charge for a stated period of time.