Daily Life - Calling Tech Support (C0203)

Tech guy:	Hello, thanks for calling 123TechHelp, I’m Todd. How can I help you?

Client:	Hello? Can you help me? My computer! Oh man...

Todd:	It’s okay sir, calm down. What happened?

Client:	I turned on my laptop and it broke! I mean, the monitor went black!

Todd:	Ok, sir, it sounds like you might have a virus.

Client:	I don’t feel sick,...let me check... Nope! No fever, I’m fine.

Todd:	No, your computer might have a virus, I mean, it has a bad program on it. Maybe that’s why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.

Client:	Phew! ……Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?!

Key Vocabulary

oh man		to express emotion or feeling, like God, Jesus
calm down		become quiet or calm, relax
laptop		a small computer which is easily carried
I mean		to express ones own opinion, meaning
monitor		an electronic display that shows images
virus		a program designed to harm a computer
nope		no (informal)
program		a set of instructions to perform
crash		stop working or functioning properly
antivirus		a program designed to identify and remove computer viruses
run		to work or be in operation
spyware		software that secretly gathers information

Hotline		A telephone line that gives quick and direct access to a source of information or help
Phisihing		To request confidential information over the Internet under false pretenses in order to fraudulently obtain credit card numbers, passwords, or other personal data
Crack		To break open or into something such as a safe or a computer system
Format		To divide (a disk) into marked sectors so that it may store data.
Hardware		A computer and the associated physical equipment directly involved in the performance of data-processing or communications functions.