| A: | Good afternoon. May I help you? |
| B: | Yes, I'm here to see Joanna Stevens. I have an appointment at four. |
| A: | Certainly, may I take your name? I'll let her know you've arrived. |
| B: | Sure, it's Josh O'Neil. |
| A: | Ms. Stevens will be with you momentarily. Can I offer you something to drink? |
| B: | Yes, a coffee would be nice, thank you. |
| A: | Here you are. Ms. Stevens is ready for you now. I'll show you to her office, right this way. |
| A: | Just watch your step here... |
| certainly | General Adverb | with out doubt; of course |
| may I take your name | phrase | polite way to ask for someone's name |
| let (someone) know | phrase | tell someone |
| momentarily | General Adverb | in a very short time |
| be ready for you | phrase | is prepared to meet with you |
| show (someone) to | phrase | show a person the way to a place |
| right this way | phrase | phrase you use to show someone the direction to walk |
| administrative assistant | common noun, singular | secretary |
| lobby | common noun, singular | the waiting area of a building |
| front desk | common noun, singular | the desk at the entrance of a building where the receptionist sits |
| field calls | phrase | receive and direct phone calls |
| switchboard | common noun, singular | a system used to connect phone calls to many different phone lines within a building |