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A:
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Good afternoon. What can I do for you?
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B:
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I'd like to check in please. I have a reservation under the name Anthony Roberts.
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A:
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All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you… and here is your keycard to the presidential suite.
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B:
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But there must be some mistake; my reservation was for a standard room.
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A:
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Are you sure? Let me double check .
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B:
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Yeah…Here, this is my confirmation number.
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A:
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You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment .
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B:
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So…
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A:
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Not to worry. We're pleased to offer you a complimentary upgrade.
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B:
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Presidential suite baby!
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